On May 24, according to Reuters' report this week, the Thailand Consumer Protection Agency OCPB filed a civil lawsuit against Volvo Thailand, as the EX30 electric vehicle experienced a battery-related fire incident. This action stems from two EX30 fire incidents that occurred in Thailand this month; currently, there are already 1600 EX30s on the road in the country.
A Volvo spokesperson stated that the fire incident occurrence rate is extremely low, with the proportion of affected vehicles far below 0.1%, and a notice has been issued to owners: temporarily do not charge the battery above 70%. Officials from the Thailand Consumer Protection Agency revealed that Volvo proposed multiple solutions at the negotiation meeting, including battery replacement, providing temporary replacement vehicles, etc., but owners were not satisfied. A user attending the meeting stated: "What most consumers want is a full refund, not a battery replacement."
